I was walking the winding looping steep trail at my local park on a sunny Sunday afternoon. The trail is about a half of a mile and very steep in some portions. A great workout. So here I was walking at a very fast pace. A stranger in workout gear was running the opposite direction. He was very fit and looked like he was having a good run. As he passed me he yelled out “way to go!” He was looking directly at me. I was somewhat shocked at being addressed by a stranger. Who was he anyway? On the second lap I earned a smile and a ” keep going!” On the third lap a big wave. So here I was starting to feel good about the encouragement of a stranger! This was an amazing experience and really got me thinking. I wanted to do well for my new “coach”. I actually ran the last lap to please him.
Think about it. All people need to feel good; to get and give energy, to have encouragement, appreciation and acknowledgement. So here is the big issue; many leaders don’t take the energy and time to provide any form of encouragement at all. None! Encouragemant as a tool can have great power. I want you to think about being the Head Motivator. Now you are saying to yourself- “here goes the motivational seminar stuff.” Nope. I am just saying that in a leadership role, your job is to get results. That is it. Results. So how do you get these great results?- through people.
So here are some ideas for providing encouragement that are quick and effective. They may seem small but they can be very effective in helping get better results.
Talk to people- I have been at company meetings several times and have watched a key executive walk into the room, walk by everyone and go across the room to speak to other executives. It was as if the “small people” weren’t worth addressing or acknowledging. Shocking and foolish. In my opinion this is a big strategic error and can and will create resentment. So when you are working daily or in one of your offices, do you take the time to say hello to people as you pass them? If not do you at least nod at them giving positive non verbal signals?
Applaud their work- I was once up upon a time an execuitve with a big company. If I saw someone performaing at a high level I would hand write a card (embossed with my name at the top) and would thank them for their great work. I would be on the road and visit an office and find that card that I wrote proudly displayed. So the lesson was that everyone wants some credit for their work, a thank you, or a pat on the back. Front line people often tell me they never get a compliment. So when people work really hard to do something ” over and above” the call of duty, make sure to notice and acknowledge it. When people do great work let them know!
Balance criticism- It is really incredibly easy to criticize other people’s work. Mistakes are part of the human condition. As a trainer I often ask people to critique their role-play in class starting with “what went well?” In variably they always start with the negative feedback. Maybe it is human nature. I want you as a leader to find a balance between positive and negative feedback. Too many managers just pound away at a team member and eventually morale goes way down. I am not suggesting by the way, not providing critical feedback I am saying you are already throwing the salt; mix in a little sugar.
Give surprise rewards- Give people rewards when they least expect it. Find small ways to reward them. This can be a gift card, a few extra hours off, taking someone to lunch, or even buying the team a box of donuts in the morning. Just make sure it is when they least expect it and it is positioned as a reward. Say “well I just want you to know that I know how hard you have been working on the project. Here is a small token of my appreciation. Thanks.” Done properly it will be the discussion at dinner at home that night. “Hey guess what my boss did at work today? You will never believe it.”
I have leaders ask me all the time “how do I motivate people?” One of the answers is deceptively simple and that is provide encouragement.
So go ahead -get busy!
Shawn Doyle is a well regarded Motivational Speaker and author of 10 books. For a free copy of Shawn’s book The 10 Foundations of Motivation, go to http://sldoyle.com.